I was talking to several people, and they both had a bad experience with companies where the company insisted on charging for services never rendered.
I even wrote an article about it here: Is it ethical to charge for services not rendered?
In the examples in the article I wrote, the customers both had extenuating circumstances, and never even completed the setup of their account. Should they have gotten a refund or a credit?
What about other situations? Is it okay to take someone's money for services never used or delivered?
- The author of this post works for or is affiliated with a company mentioned or linked to in this post.