How to Setup User Level Filtering in cPanel

This allows you to setup filters and rules for individual email accounts.

Video Tutorial

Step-by-Step Directions

Set Rules for an Email Account:

To set up a filter/rule, please follow these instructions:

  1. Log into cPanel.
  2. Scroll to the Email section.
    • Some themes call it Mail instead.
  3. Select the Email Filters icon to create filters for specific email accounts. 
    • Some themes call it User Level Filtering instead.
  4. Click on Manage Filters next to email account you wish to configure.

Creating the Filter / Rule:

Once you have navigated to the Account or User Level Filters page, youc an create the actual filters and rules.

  1. Click on the Create New Filter button (or click Edit next to an existing one you want to change).
  2. Enter a Filter Name.
  3. Add one or more Rules.
    • Example: If you want to filter emails with a certain subject, you would select “Subject” “contains” and then the text you are looking for in the subject field.
    • Click the + button to add additional rules if you want the filter to work only if all of the criteria are met (e.g. If it is from jack@example.com AND contains “[News]” in the subject of the email, then apply this filter.)
  4. Select an Action.
    • You can set it to discard emails you do not want, with or without a failure message, or send emails you do want to a specific folder or another email account, among other things.
  5. Click on the Create button.
  6. You can create a new filter if you want, or return to the filters list by clicking on Go Back.

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