How to Setup Email Filters in cPanel

To help manage you email and prevent spam from reaching your inbox, you can set filters that specify how emails meeting a particular rule are handled.  You can set filters/rules for the entire hosting account, or for individual email addresses.  The filters allow you to discard the email, place it in specific folder, redirect to another email address, and more.

Video Tutorial

This video tutorial shows you how to create filters for specific email accounts. See the directions below the video for how to create global email filters and other options.

Step-by-Step Directions

Set Rules for Entire Hosting Account or by Email Account:

To set up a filter/rule, please follow these instructions:

  1. Log into cPanel.
  2. Scroll to the Mail section.
  3. Select the type of filter you want to create:
    • The Global Email Filters icon allows you to create filters for the whole hosting account.
      • Some themes call it Account Level Filtering instead.
    • The Email Filtering icon allows you to create filters for specific email accounts. 
      • Some themes call it User Level Filtering instead.
      • After clicking on the User Level Filtering icon, click on Manage Filters next to email account you wish to configure.

Creating the Filter / Rule:

Once you have navigated to the Account or User Level Filters page, the directions for creating a filter are the same.

  1. Click on the Create New Filter button (or click Edit next to an existing one you want to change).
  2. Enter a Filter Name.
  3. Add one or more Rules.
    • Example: If you want to filter emails with a certain subject, you would select “Subject” “contains” and then the text you are looking for in the subject field.
    • Click the + button to add additional rules if you want the filter to work only if all of the criteria are met (e.g. If it is from jack@example.com AND contains “[News]” in the subject of the email, then apply this filter.)
  4. Select an Action.
    • You can set it to discard emails you do not want, with or without a failure message, or send emails you do want to a specific folder or another email account, among other things.
  5. Click on the Create button.
  6. You can create a new filter if you want, or return to the filters list by clicking on Go Back.

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